Dubai, UAE — --:--:--

Zahra Nawa

Sales & Operations Professional

16+ Years of Teaching + 3+ Years of UAE Operations Excellence. Bridging technology, education & operations — one solution at a time.

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Years of Experience
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Students Impacted
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Academic Degrees
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Industries Worked In
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About Me

Engineer. Educator. Operator.

Engineer by degree, educator by passion, and operations professional by experience. I bring a rare blend of 16+ years teaching Mathematics, Physics, Computer Science and Programming, with 3+ years of UAE operations excellence in the water treatment industry — managing sales, quotations, CRM, finance and client relationships end-to-end. Currently expanding my expertise in Generative AI, Prompt Engineering and AI-powered productivity tools.

Problem SolverTeam PlayerFast LearnerLifelong Learner

Personal Mission

To combine education, technology, and artificial intelligence to help people learn more effectively, solve problems confidently, and adapt successfully to an AI-driven world.

Dubai, United Arab Emirates

Currently at Crystal Bio Water Treatment

English · Urdu

Skills & Expertise

A Rare Blend of Capabilities

Operations & CRM

  • Zoho Books / ERP
  • CRM Management
  • Documentation Control
  • Process Improvement
  • Office Administration

Sales & Communication

  • Client Handling
  • Proposal Development
  • Quotation Preparation
  • Email & WhatsApp Business
  • Customer Relationships

Finance & Compliance

  • VAT Documentation
  • Invoicing & Bookkeeping
  • Accounts Receivable
  • Monthly Reporting
  • Billing Verification

Education & Training

  • Teaching (16+ Years)
  • Mentorship
  • Curriculum Development
  • Training Materials
  • STEM Awareness

AI & Technology

  • Generative AI
  • Prompt Engineering
  • AI Workflows
  • Claude & ChatGPT
  • C / Java / Rust Basics

Water Treatment Domain

  • RO Systems
  • AMC Management
  • Service Scheduling
  • Filtration Systems
  • Technical Support

Career Journey

19+ Years of Professional Experience

  1. Sales Officer / Administration Executive

    Aug 2023 — Present

    Crystal Bio Water Treatment Equipment Trading LLC — Dubai, UAE

    • Manage the full customer journey — inquiries, consultations and after-sales service via phone, WhatsApp and email
    • Prepare sales quotations, technical proposals and invoices for residential & industrial systems (RO plants, chillers, filters, tanks)
    • Perform bookkeeping, VAT submissions and accounts receivable management through Zoho Books CRM/ERP
    • Conduct AMC follow-ups, renewals and service scheduling; coordinate installations with technicians and logistics
    • Provide executive assistance to the Managing Director for correspondence and operational planning

  2. Computer Science & Programming Instructor

    Jan 2019 — Dec 2021

    Presidential Initiative for AI & Computing (PIAIC) — Karachi, Pakistan

    • Conducted training on Rust Programming and STM32DISCOVERY hardware
    • Delivered sessions on programming logic, problem solving and STEM awareness
    • Developed training materials, learning resources and documentation
    • Guided students in problem-solving, logical thinking and technology adoption

  3. Mathematics Teacher (O-Levels)

    Jan 2017 — Dec 2018

    St. Michael Convent School — Karachi, Pakistan

    • Taught Mathematics to Grades 7 & 8 with focus on conceptual clarity
    • Designed lesson plans, performance assessments and engaging learning experiences
    • Integrated real-life problem-solving to strengthen conceptual understanding

  4. Computer Science Teacher / Academic Coordinator

    Jan 2013 — Dec 2017

    Fazaia Degree College (PAF Base Faisal) — Karachi, Pakistan

    • Taught Computer Science to Grades 6–10; Academic Coordinator for Grades 6–8
    • Prepared lesson plans, practical assignments and examination papers
    • Managed academic scheduling and faculty–administration coordination

  5. Research Assistant

    Jan 2011 — Dec 2013

    Sir Syed University of Engineering & Technology — Karachi, Pakistan

    • Conducted laboratory sessions on C and Java programming and Signal Processing
    • Delivered lectures in Digital Electronics to undergraduate students
    • Assisted faculty in academic research, curriculum development and lecture preparation

Education

Academic Foundation

MS — Computer Science

Iqra University, Karachi

2012 — 2018

HEC & MOFA attested — Consulate General of Pakistan, Dubai

BS — Electronic Engineering

Sir Syed University of Engineering & Technology, Karachi

2007 — 2011

HEC & MOFA attested — Consulate General of Pakistan, Dubai

HSC — Pre-Engineering

BIEK Karachi

2006

Completed

SSC — Science Group

BSEK Karachi

2004

Completed

Services

How I Can Help

Sales & Operations Coordination

End-to-end customer handling, quotations, invoicing and CRM management.

Contact for Quote

Proposal & Quotation Preparation

Technical and commercial proposals for water treatment and industrial projects.

Contact for Quote

CRM Setup & Training

Zoho Books/CRM setup, training and workflow optimization.

Contact for Quote

Technical Documentation

Service reports, operational documentation and compliance records.

Contact for Quote

Training & Mentorship

Computer Science, Mathematics and AI tool training sessions.

Contact for Quote

AI Tool Implementation

Practical AI workflows and productivity systems for small businesses.

Contact for Quote

Get In Touch

Let's Work Together

zahranawa@gmail.com +971 56 585 4836 WhatsApp Business LinkedIn

Dubai, United Arab Emirates